Frequently Asked Questions
Everything you need to know about shopping with Imperium Network.
What are the standard shipping times for orders?
We offer global shipping with standard delivery times ranging from 5 to 10 business days depending on your location. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day return policy on all eligible items. Products must be in their original condition and packaging to qualify for a full refund or exchange.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
Imperium Network accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are your products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer warranty that covers any defects in materials or workmanship under normal use.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and can no longer be changed.